Terms & Conditions

1. Introduction

These Terms & Conditions, also referred to as the “Terms,” govern your access to and use of SiteStacked, operated by Bruenderholt LLC (“Company,” “we,” “us,” or “our”), including our website, subscriptions, services, deliverables, communications, and related platforms.

By purchasing a subscription, submitting payment, accessing our services, using our website, submitting a request, or checking an acceptance box at checkout, you agree to these Terms.

If you are accepting these Terms on behalf of a business, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

2. Services

SiteStacked provides productized website, funnel, CRM, marketing automation, and related digital services for business owners and organizations.

Services may include, depending on the plan purchased:

• Website pages, landing pages, and funnel pages.
• GoHighLevel or similar CRM/funnel setup and configuration.
• Forms, surveys, calendars, pipelines, and basic automations.
• Basic email and SMS workflow setup when approved by the Client.
• Domain connection support and basic DNS assistance.
• Basic tracking, analytics, and conversion setup.
• Ongoing design, development, and technical requests within the plan scope.

The exact services included in a subscription are described on the applicable pricing page, checkout page, proposal, Scope of Services, Statement of Work, or written agreement.

3. Subscription Model and Request Queue

Unless otherwise stated in writing, subscriptions are billed monthly in advance and provide access to SiteStacked services only during the active paid subscription period.

• Client may submit requests to a queue, project board, form, email, or other approved channel.
• Unless the plan states otherwise, we work on one active request at a time.
• Large requests may be broken into milestones or multiple smaller requests at our discretion.
• Turnaround times are estimates, not guarantees, and depend on request complexity, required feedback, access, approvals, and third-party platforms.
• Revisions related to an active request may pause, extend, or replace the active request until resolved.

4. Work Not Included in Standard Subscription

The standard subscription does not include the following unless expressly agreed in writing:

• Custom software applications, client portals, user account systems, or permission-based app features.
• Custom databases, complex data models, advanced dashboards, or business intelligence systems.
• Complex third-party API integrations, two-way data synchronization, data warehouses, or ongoing integration monitoring.
• Advanced ecommerce, marketplaces, inventory systems, shipping-heavy commerce, tax-heavy commerce, or custom checkout logic.
• Paid ads management, media buying, ad budget optimization, or ad performance guarantees.
• Guaranteed SEO rankings, guaranteed revenue, guaranteed leads, or guaranteed conversion rates.
• Regulated compliance work, including medical, legal, financial, insurance, children-related, sweepstakes, or other specialized compliance requirements.
• Unlimited meetings, same-day emergency support, staff training, or support outside agreed communication channels.
• Brand strategy, naming, trademark clearance, legal review, copywriting-heavy projects, video editing, custom illustration, or 3D work unless included in writing.

Requests outside the standard subscription may be declined or quoted separately as custom work.

5. Client Responsibilities

Client is responsible for providing timely access, assets, approvals, feedback, and accurate information needed to perform the services. This includes, as applicable:

• Brand assets, logos, fonts, colors, photos, copy, legal disclaimers, product details, service details, and business information.
• Review and approval of all claims, offers, pricing, compliance statements, and legal language used on Client websites, funnels, emails, SMS, or automations.
• Confirmation that all leads, contact lists, customer data, images, fonts, testimonials, and other materials provided by Client may lawfully be used.

Delays in providing access, content, approvals, or feedback may delay delivery and do not pause billing unless we agree in writing.

6. Domains, DNS, Hosting, and Platform Accounts

Client is responsible for purchasing, owning, renewing, and maintaining all domain names unless otherwise agreed in writing.

We may assist with DNS configuration, domain connection, redirects, SSL setup, and third-party platform verification as part of the services.

We are not responsible for domain expiration, registrar lockouts, DNS propagation delays, email disruption, third-party provider outages, unpaid platform fees, loss of access to Client-controlled accounts, or issues caused by third-party services.

If Client websites, funnels, automations, CRM data, or related assets are hosted on provider-managed third-party platforms, continued operation after cancellation may require Client to maintain an active hosting, software, SaaS, or care plan.

7. Third-Party Tools and Fees

The services may rely on third-party platforms such as GoHighLevel, Stripe, domain registrars, hosting providers, email/SMS providers, analytics tools, stock asset libraries, font providers, plugins, and other services.

Client is responsible for third-party fees unless the applicable plan expressly includes them.

We do not control third-party platforms and are not liable for downtime, pricing changes, account suspensions, feature changes, security incidents, deliverability issues, or service limitations caused by third parties.

8. Email, SMS, Leads, and Consent

Client is solely responsible for ensuring that all contacts, leads, email lists, SMS lists, and customer data provided to us or imported into any platform were collected with legally sufficient consent.

Client is responsible for approving all messaging, unsubscribe language, consent language, privacy notices, and compliance requirements.

We may refuse to import or message lead lists if we believe the use is unlawful, misleading, spammy, abusive, or likely to violate platform rules, carrier rules, or applicable laws.

9. Payments, Billing, and Failed Payments

Subscription fees are billed in advance and renew automatically until canceled. By purchasing a subscription, Client authorizes Bruenderholt LLC, SiteStacked, and our payment processor to charge the payment method on file for recurring fees, setup fees, add-ons, and approved charges.

If payment fails, we may suspend work, pause access, withhold delivery, or terminate services until payment is resolved. Client remains responsible for fees incurred before cancellation or termination.

10. Cancellation

Client may cancel the subscription before the next renewal according to the cancellation process described at checkout, in the customer portal, or by contacting us at [email protected].

Cancellation stops future renewal charges but does not automatically refund fees already paid.

Upon cancellation, ongoing services end, including new requests, revisions, troubleshooting, optimization, automations management, CRM administration, support, and platform administration. Client retains completed and fully paid final deliverables, subject to these Terms.

11. Website Continuation After Cancellation

After cancellation, Client websites or funnels may continue operating only if all required domains, hosting, platform subscriptions, software accounts, email/SMS services, payment processors, and other third-party services remain active and paid.

If the website or funnels are hosted through our managed systems, Client may need to transfer the assets to their own account or continue on a separate hosting, SaaS, or care plan.

Transfer or offboarding assistance may be billed separately. Some third-party platform assets, automations, templates, workflows, or integrations may not be fully exportable or transferable.

12. Refunds

Because the services are custom, digital, and labor-based, payments are generally non-refundable unless stated otherwise at checkout or agreed in writing.

We may review refund requests in our sole discretion. No refund will be owed for completed work, work already requested, work substantially performed, strategy, setup, access, platform configuration, delivered files, published pages, or time used during an active subscription period.

Payment processing fees, including Stripe or card-network fees, are non-refundable unless required by law.

13. Ownership of Deliverables

After full payment, Client owns the final, completed, paid deliverables created specifically for Client under the subscription, subject to third-party licenses and these Terms.

We retain ownership of our pre-existing materials, reusable templates, frameworks, systems, processes, know-how, code snippets, automation patterns, internal tools, platform configurations, generalized designs, and other intellectual property not created uniquely for Client.

Client receives only the rights necessary to use the final paid deliverables for its business.

14. Client Materials and Licensing

Client represents that it owns or has rights to use all content, images, fonts, logos, testimonials, customer data, claims, offers, products, services, and other materials provided to us.

Client is responsible for any licensing fees or legal consequences arising from Client-provided materials or Client-approved content.

Third-party fonts, stock assets, plugins, software, and other licensed materials may be subject to separate license terms. Client is responsible for purchasing and maintaining required licenses unless we expressly agree otherwise in writing.

15. Portfolio Rights and Confidentiality

Unless Client opts out in writing or the parties sign a separate NDA, we may display completed work, Client name, logo, screenshots, non-confidential results, and general project descriptions in our portfolio, website, social media, case studies, and marketing materials.

We will take reasonable care with confidential information provided by Client, but standard subscription services do not include special confidentiality, security, or compliance obligations unless agreed in a separate written agreement.

16. No Guarantees

We do not guarantee any specific business outcome, including revenue, profit, leads, sales, rankings, ad performance, deliverability, uptime, conversion rate, approval by third-party platforms, or customer acquisition.

Marketing and technical outcomes depend on many factors outside our control.

17. Acceptable Use

Client may not use our services for unlawful, misleading, abusive, deceptive, infringing, spammy, fraudulent, hateful, or harmful activity.

We may refuse or discontinue work involving prohibited content, high-risk activity, platform abuse, or requests that may violate applicable law or third-party rules.

18. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or third-party claims.

Our total liability for any claim will not exceed the amounts Client paid to us for the services giving rise to the claim during the three months before the claim arose.

19. Indemnification

Client agrees to defend, indemnify, and hold Bruenderholt LLC, SiteStacked, and our owners, employees, contractors, partners, and affiliates harmless from claims, damages, losses, liabilities, costs, and expenses arising from Client materials, Client products or services, Client data, Client instructions, Client-approved content, Client violation of law, Client breach of these Terms, or Client use of the deliverables.

20. Termination and Suspension

We may suspend or terminate services for non-payment, chargeback threats, abusive behavior, unreasonable use, illegal requests, platform violations, security concerns, or breach of these Terms.

Termination does not relieve Client of payment obligations incurred before termination.

21. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules.

Venue and jurisdiction will be in the state or federal courts located in Washington, unless otherwise required by law.

22. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date.

Continued use of the services after changes become effective means Client accepts the updated Terms.

23. Contact

Questions about these Terms may be sent to:

Bruenderholt LLC
Brand: SiteStacked
Email: [email protected]